Terms and Conditions
Last Updated: 10/20/2023
Thank you for your interest in renting from URVIP Transportation. We kindly you to review our terms and conditions page. Our terms and conditions page outlines the policies and guidelines that we adhere to, in order to ensure the safety and satisfaction of all of our customers. We take great pride in providing exceptional limo car service and maintaining the highest standards of quality, and we believe that our terms and conditions reflect this commitment. By familiarizing yourself with our policies, you can feel confident in your decision to rent from URVIP and enjoy an stress-free and luxurious experience. We appreciate your business and look forward to serving you.
I. GENERAL TERMS
Unless otherwise agreed to in advance and in writing, the following Terms & Conditions apply. Total charges incurred are billed to the client’s credit card unless invoice arrangements have been made and approved in advance or there is an existing corporate billing account. URVIP Transportation accepts all majors credit cards. Checks or cash may also be accepted subject to an authorized credit card guarantee and identity validation for security purposes. Checks may be required to be received in advance in order to clear prior to date(s) services are rendered. New and one-time clients will be required to present their card for imprinting. Additional ID verification may also be necessary.
You are submitting an online reservation. By submitting this reservation, you agree to be bound by the terms and conditions outlined below. In addition, by submitting this reservation, you are indicating that you are the cardholder of the credit card that you have provided in the reservation form, or that you have been authorized by the cardholder to execute this transaction, and that you are authorizing us to charge that credit card in full for the services requested, including any taxes, surcharges, gratuity, and other fees associated with this reservation. You are representing that you are aware of all of the charges associated with your reservation, that you have obtained a full and complete price quotation prior to making your reservation, or that you have chosen to forego obtaining a price quotation and accept the rate in full based on the published rate online, including any hourly minimums, as well as any taxes, gratuities, and miscellaneous fees and surcharges associated with your reservation. Once your reservation is processed, you will receive a trip confirmation via email. Upon receipt of your trip confirmation email, please check over the entire trip ticket & confirm that all details/charges are accurate. If changes need to be made, please send us email: [email protected] or call/text +1 (508) 252-0122.
UNTIL YOU RECEIVE A TRIP CONFIRMATION EMAIL, YOUR RESERVATION IS NOT COMPLETE, AND A VEHICLE WILL NOT BE DISPATCHED.
BILLING.
Payment is required in full before or at the day of pick up and is non-refundable in the event any breach results under the terms of this Contract.
You will be charged for the full amount in US Dollars.
Every time a change is made to the reservation, a new confirmation email will be sent to you.
Submission of an online reservation constitutes acceptance of all terms and a confirmation of services.
II. CANCELLATION / CHANGES TO RESERVATION POLICY
Unless otherwise indicated in the routing details section on your trip confirmation, the cancellation deadline for Sedans and SUV’s services is free up until 3 hours before a regular one-way ride on businnes hours, 24 hours for hourly bookings, early mornings pick-up, international booking and rides over 40 Miles from Company’s garage or the full fare will be charged.
The cancellation deadline for Executives VAN, Limo Stretch, Party bus services is free up until 96* hours before a regular one-way ride and hourly bookings or the full fare will be charged..
URVIP will do the best to accommodate changes to your travel plans. Changes to your pick up time, made within three (3) hours of your reservation may result in a “short-notice” change fee of $50. In rare circumstances we may be unable to accommodate your request due to availability, in that case you may keep the original reservation or cancel the reservation.
Some services, including but not limited to proms, holidays, events, sports and large conventions, may be non-refundable once reserved. Please check the routing details on your trip confirmation for the cancellation policy that applies to your reservation. By submitting a reservation for any of the occasions listed above, you agree that the reservation will be non-refundable unless otherwise indicated in the routing details section on your trip confirmation.
Reservations booked after the cancellation deadline are still subject to the same cancellation policy and will be non-refundable once reserved.
Once the cancellation/changes deadline has passed, the full amount charged will be non-refundable.
Deposits are non-refundable and non-transferrable. A 50% deposit is required for all services except for Airport services and services in our Sedans and SUVs.
III. HOURLY MINIMUM BOOKING REQUIREMENT
The below hourly minimums apply to all services, with the exception of some airport, cruise port, train station, or other point-to-point transfers.
The below hourly minimums are in effect unless described differently in the routing information in your trip confirmation. No reservation for the vehicle type reserved can be made for less than the number of hours stated, even if you choose to conclude your service earlier or you need less time than the stated minimum.
- Executive Sedan – 3 Hours Minimum
- Executive SUV – 3 Hours Minimum.
- Business Van Class – 5 Hours Minimum.
- Limo Stretch and Coach – 6 Hours Minimum.
Travel time between Company’s garage and the pickup/drop-off location shall be billed in 30-minute increments in addition to the above-stated minimums. In some cases, and solely at Company’s discretion, travel time may be waived.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Non refundable prepayments may also be required. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.
No-Show Fee
A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid this charge, passengers should not leave designated pickup locations without calling your Chauffeur or URVIP Transportation. +1 (508) 252-0122.
E-Mail/Text Communication
Generally, we accept new reservations, changes and cancellations by e-mail ([email protected]) with adequate notice. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call/text our office at +1 (508) 252-0122.
Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their regular office schedule. Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock. So for shorter notice requests, always send those requests to [email protected], not individual e-mail addresses. If that individual staff member is not in the office, your request may not be handled promptly. If you get an “Out of Office” message sent from an individual staff e-mail address, please contact our office by phone at (508) 252-0122 or e-mail [email protected] right away for your request to be processed.
We cannot guarantee cancellations, changes or new reservations unless sent to [email protected] with adequate notice.
You should always get an e-mail confirmation of a new reservation, any changed reservation or canceled reservation. If you do not receive such e-mail confirmation, please contact us right away.
IV. OTHER POLICIES / MISC.
The rate quoted on the Rates page of this site is the base rate, and does not include charges incurred during the performance of the trip, including but not limited to extra stops, waiting time, parking, travel/garage time to/from the pick-up/drop-off location or “base”, and early/late pick-up/drop-off fees.
Tolls: Tolls will be billed at face value when applicable, at the end of the trip and added to the bill. If it’s not already applied. Routing without tolls if charged in the reservation will be removed.
Reservations that extend beyond the reserved number of hours will be charged for each hour of overtime, rounded to the next hour, according to the stated hourly rate plus the additional amenities of gratuity, tax, and fuel and any other applicable surcharges. These charges will be made directly to the credit card associated with this reservation the day after the service is performed. Overtime starts from the stated drop-off time on the reservation document and is charged IN FULL HOUR INCREMENTS for the difference between the stated and actual drop-off times.
Company is not liable in the event of mechanical breakdown while on charter.
Client is financially liable for all time spent in traffic in the event that this causes the trip to exceed the amount of hours stated in this document.
AIRPORT ARRIVALS, if Client provided a flight number, Company will monitor the flight and arrive at the airport at the time that the flight is scheduled to arrive. Company allows 30 minutes free waiting time for domestic flights and 60 minutes free waiting time for international flights. URVIP Transportation is not responsible for delays with luggage, customs, immigration, or any other delays that may cause the passenger to go beyond our allowed grace period. Waiting time is calculated from the arrival of the flight until the passenger/passengers is/are in the vehicle. Excess waiting time beyond the stated allotment will be billed at the overtime/waiting time rates as provided in this document, plus all applicable fees. If Client does not provide flight information, vehicle will be on location at the scheduled time regardless of the time that the flight actually arrives. In this case, Company is not liable for time spent waiting for a vehicle to arrive if Client’s or passenger’s flight arrives early, and Client will be liable for any waiting time from the vehicle’s arrival until the passenger is in the vehicle.
Train Station, Port and FBO (private jets) schedules cannot be monitored therefore billing begins at the scheduled pick-up time with 15 minutes grace time.
Cancelled flights: Please contact us immediately by email, text or call. URVIP can reschedule the pick-up according to the new arriving date and time of arrival.
Diverted Flights:
URVIP is not responsible for diverted flights. The chauffeur will remain at the airport until notified by the passenger. The fare equal to the total trip cost will be charged for any diverted flight cancellation. If the passenger wants the chauffeur to remain on location to wait for their arrival, the reservation will be billed hourly as directed from garage to garage.
V. Chauffeur Gratuity Policy.
Chauffeur always receive 100% of the gratuity. A twenty (20%) percent gratuity for the chauffeur is not added onto the reservation. Except booking “hourly as directed”.
You may ask to charge gratuity on your credit card if you would like it to appear on your receipt or you can pay it in cash to the driver.
Chauffeur tip is always completely at your discretion and subject to your satisfaction with the chauffeur’s service.
Please let us know if you choose to pay tips in a different manner. If you are approving an additional tip being added to the bill, please give us a call/text to adjust billing. Chauffeurs understand that all tips must be earned by providing outstanding service to our clients.
VI. In the event URVIP Transportation, Inc. is unable to provide one of its chauffeur for your ride, URVIP may contract with a qualified affiliated company to provide the service. In that event, a referral fee will be charged in lieu of a service charge. In such instances,URVIP Transportation, Inc. will strive to ensure that the driver receives appropriate compensation for providing the service. If you have any questions please contact URVIP Transportation, Inc.
Baggage and Other Property Transported
URVIP Transportation cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
Passenger Conduct
URVIP Transportation reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. The client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by the actions of the client or any passenger will be charged in full to the client. The minimum clean-up fee is $300.
By submitting a reservation, you agree that you assume full financial liability for any damage to the limousine caused during the duration of the rental, whether by you or any other members of your party. Penalties for carpet/seat burns, extensive sanitation and/or cleaning, or smoking in the vehicle will be charged according to the discretion of the Company. SMOKING IS NOT PERMITTED IN ANY VEHICLE. VIOLATIONS TO THIS POLICY WILL BE SUBJECT TO A MINIMUM $500 PENALTY.
ADDITIONAL CHARGES
Wait Time (Airport & Point-to-Point Transfers)
For airport arrivals, URVIP Transportation offers a 30-minute grace period from the updated arrival time. Thereafter, wait time will be charged at $15 for each additional 10 minute period.
For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at $15 for each additional 10 minute period.
Wait time past 30 minutes will revert the trip to hourly minimum pricing.
Stops (Airport & Point-to-Point Transfers) (Not apply on the Hourly/As Directed )
Extra stops, including extra airline stops are charged a minimum $25 per “en-route” stop and include a maximum 5 minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter-hour increments.
Admin/Licensing Fee – Surface Transportation Charge
A 20% Administrative Fee (formerly known as Surface Transportation Charge (STC) for miscellaneous licensing, insurance and administrative expense calculated on the base fare, stop charges and wait time, will be added to your bill.
Other Charges
Other charges include reimbursement for tolls, bridges (in New York City), parking and airport, licensing and event fees, and client requested incidentals and amenities.
Bad Weather: Reservations made with an Executive Sedan might required to be upgraded to an Luxury SUV in case of snow conditions for the safety of the chauffeur and the passenger. Additional costs will apply
Meet & Greet Services
On request, meet & greet services will be charged at $50 per hour with a 2-hour minimum. The charge for an individual airport meet & greet is a $59 minimum. Meet & Greet services in other cities will vary by location.
Holiday & Off-Hour Surcharge
(charges vary in markets outside of Boston)
A surcharge of $30 or 10% will be added to the base fare on transfers, whichever is greater for service scheduled on the following federal holidays, New Year’s Day, Thanksgiving Day, Christmas Day and Christmas & New Year’s Eve after 12:00 P.M.
Premium hourly rates may also apply on these holidays and during these off-hours times, as well as during other premium events and dates
Staff Accommodations
On occasions that require overnight travel for chauffeurs, onsite coordinators or other client-dedicated staff, loading and meals should be arranged and provided for by the client. A per diem may be applied in addition to loading expenses.
Vehicle images and size.
Vehicles pictured on Company’s web site or in any correspondence between Company and Client are for advertising purposes only. Actual vehicle used during reservation may differ in size, capacity, make, model, model year, and design from any photos and/or descriptions. You agree that unless a model, year, color, or any other vehicle-specific information is specifically stated in the body of this trip confirmation, Company makes no representation or warranty of the provision of any specific vehicle model, year, color, or otherwise. Vehicle passenger capacities are general maximum load capacities. If your passenger count is less than the maximum capacity of the reserved vehicle, we may substitute, at our discretion, a vehicle of the same style that will still accommodate your total number of passengers but may be smaller than originally stated.
Company is not responsible for delays or termination of service in the event of inclement weather. Company is not liable for delays caused by traffic, construction, or other road conditions that may impede normal operation of a vehicle. Company is not liable for any damage, loss, or inconvenience, including but not limited to missed flights, meetings, or appointments, caused by a delay of service. Client agrees that Company’s maximum liability is the full amount of reserved services as described in the Trip Charges section of this document, and that any credits/refunds in excess of service not rendered will be issued solely at Company’s discretion. Client assumes full financial responsibility for any time that any reserved vehicle is in use by Client and/or any other member of Client’s party or any other person or persons in any way associated with this reservation.
Company is not responsible for articles left in the limousine or lost/stolen during performance of services.
Company reserves the right to upgrade any reserved vehicle with or without notice to Client. Company reserves the right to contract with and utilize the equipment, personnel, and/or services of any and all other affiliated or unaffiliated companies, entities, and/or individuals to provide requested services with or without notice to Client.
VEHICLE MAY NOT BE LOADED BEYOND SEATING CAPACITY.
CONSUMPTION OF ALCOHOLIC BEVERAGES BY PASSENGERS UNDER THE MINIMUM DRINKING AGE AS PROVIDED BY FEDERAL, STATE/PROVINCIAL, AND/OR LOCAL LAW IS ILLEGAL.
If any rules or laws have been broken during the performance of the service, the driver has full authority to immediately terminate the run at his discretion without prior notice or any refund due to Client.
Rates, charges and terms are subject to change without notice.
URVIP Transportation, inc. welcomes your comments regarding this Statement of Privacy. If you feel that we are not abiding by this policy, contact us immediately via telephone at 1 (508) 498 4958 or via email at [email protected]
Thank you for choosing URVIP.
URVIP Transportation, Inc.
26 Northbridge St
Mendon, MA 01756